RETURNS POLICYRights of cancellation:The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. The Item must not have been assembled or used and must be returned to us as new.
If you wish to cancel your order please write to us at:
Customer Services
UK Good Deals Limited,
Unit 5 Deepdale Mill Street
Preston
Lancs PR1 5BY
or email us on
Sales or Call us on 01772 792 600 or Fax us on 01772 792411
Notice must be received in writing to notify us of your intention to cancel the order, stating your reasons why, date of purchase and contact details.
If you have already received the products you must carefully repackage and return them to us at the above address.
We recommend you use recorded delivery service that insures the goods when returning items . Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.
When making a return your original invoice must be included to show your proof of purchase. Upon return the item will be inspected, if returned as new then a refund or exchange will be made minus any delivery costs incurred by us. We will refund any amounts due within 30 days of return.
Nothing in this Returns Policy affects any statutory rights you may have as a consumer.
Please note by law we cannot accept any returns for helmets as they are classed as safety equipment. For this reason please make sure that you order the correct size and colour
WARRANTY
All items are classed as off road or track vehicles, for this reason all bikes are supplied with a 7 day parts warranty. This excludes general wear and tear parts such as chains, pull starts, clutches, tires, brakes etc.
Warranty does not include faults caused by incorrect setup or maintenance by the user. This also includes damage or defects occurring from misuse.
Do not tamper with the bike as any interference will invalidate this warranty. If there is a problem please contact us via email or phone so we can diagnose and resolve the issue.
If there is a fault within the first 7 days then the customer can return the item to us for repair or we can post the necessary parts to you. After the 7 days we will supply repairs and parts at a cost.